Last Updated: 10/24/2025

1. Introduction

Welcome to Ask Aila ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

We collect several types of information from and about users of our service, including:

Personal identifiers such as name and email address
Account credentials
Customer call transcripts and related data
Usage data and analytics
Device and connection information

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process and complete transactions
Send administrative information, such as updates, security alerts, and support messages
Respond to customer service requests and support needs
Analyze usage patterns and trends to enhance user experience
Develop new products, services, features, and functionality

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

6. Third-Party Services

Our service may contain links to or integrate with third-party services. We are not responsible for the privacy practices of these third parties, and we encourage you to read their privacy policies.

7. Children's Privacy

Our service is not intended for children under 13 years of age, and we do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions about this privacy policy, please contact us at [email protected].